southwest airlines flights cancelled on january 5

Southwest airlines flights cancelled on january 5 free#

Luggage will be delivered free of charge. The airline has created an online form travelers can fill out to help reunite with their bags. Unclaimed bags belonging to Southwest customers who didn't make it as far as their checked luggage have piled up at airports across the country. Rows of unclaimed luggage sit outside Southwest Airlines' baggage claim office at Indianapolis International Airport on Dec. My flight was canceled: How I got most of my costs covered (after 3 months) Where is my luggage? 'We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation (such as rental cars or tickets on other airlines),' the airline said on its website.įlight delayed or canceled? What you need to know and what airlines owe travelers 2 may submit receipts by email or through its websiteįrom Southwest's Email Us page, customers are directed to click on Complaint, then Flight, then Cancellation and then Next to get to a support page where they can describe their situation and upload receipts. Southwest customers who experience cancellations or a 'significant flight delay' between Dec. The DOT's dashboard for travelers lists policies by airline. Rules about delays are more complicated and vary widely. The Department of Transportation requires all airlines to offer refunds when a flight is canceled for any reason. Story continues Is there any way to get refunds on Southwest?Ĭustomers whose flights were canceled may fill out a form on Southwest's website to request a refund if they choose not to rebook. 'There's nothing we can do': Southwest woes leave thousands of bags lost and left in piles at airports 'They had beaten me down': How Southwest's mass flight cancellations forced passengers to improvise Here's what Southwest customers should know. 'We have much work ahead of us, including investing in new solutions to manage wide-scale disruptions.' 'We know even our deepest apologies – to our customers, to our employees, and to all affected through this disruption – only go so far,' Southwest said Thursday. Many customers are still trying to track down luggage, rebook travel or get money back for ruined trips. 'We look forward to the opportunity to address any needs of our customers over the coming days as we strive to return to our previous level of Southwest hospitality and reliability.'Ībout 1% of Southwest's flight are canceled Friday, compared to roughly two-thirds of flights in days prior, according to FlightAware. 'We appreciate the dedicated work of the Southwest team to restore our schedule, and we anticipate minimal disruptions for the weekend,' the airline said in a statement Friday.

Southwest resumed normal operations Friday after canceling more than 15,000 flights in just over a week, according to FlightAware, which tracks flight status in real time.

Southwest airlines flights cancelled on january 5